NetSuite + Slack
Ask NetSuite in Slack from the channels your team already uses
Sales, warehouse, and support teams can look up invoices, inventory, and sales orders in Slack, with read-only answers from a governed NetSuite connection.
Kipper is a Slack app that queries a synced copy of your NetSuite records: customers, invoices, payments, sales orders, quotes, quantity on hand, and bills of materials. A NetSuite admin makes the connection once, and from then on people who should not hold a NetSuite seat can ask in-channel and get a permissioned, logged answer.
Qty on hand for SKU-7703 in Denver?
SKU-7703 at the Denver location
Is SO-11844 for Riverton Labs still open?
Yes, SO-11844 is open with 80 units of SKU-7703 reserved.
Sales, support, and warehouse staff can ask read-only questions about invoices, inventory, and sales orders directly in Slack, with no NetSuite login of their own. Kipper posts the answer back into the channel, usually within a few seconds.
Slack users ask in-channel through a governed NetSuite connection
Sales orders, quotes, bills of materials, and quantity on hand
Slack app replies in any channel or DM
Read-only throughout, with every question logged
What your team can ask
What warehouse and sales staff can ask NetSuite in Slack
Real questions typed into a Slack channel, answered from live NetSuite records.
"Is SO-11844 for Riverton Labs still open?"
Account executive before a renewal call
"Qty on hand for SKU-7703 in the Denver location?"
Warehouse picker confirming a pick
"Does Riverton Labs have unpaid invoices over 60 days?"
Renewal CSM checking the account in Slack
Who it's for
Who gets NetSuite answers from Slack
Account executive
Confirm an open sales order or unpaid invoice in Slack before a renewal call, without waiting on someone who has a NetSuite login.
Warehouse picker
Check quantity on hand for a SKU in the Denver bin from #warehouse, instead of asking operations to open NetSuite.
Field service tech
Confirm a customer's open invoices or a spare-part quantity from Slack on site.
Customer support
Look up shipment-related sales order status mid-ticket, without escalating to a NetSuite user.
Renewal CSM
Pull payment history and open invoices in the Slack thread where the renewal is being planned.
How it works
How a Slack workspace gets NetSuite answers
Admin connects NetSuite, Kipper syncs records about every five minutes, then the Slack app answers in-channel.
Connect NetSuite as admin
A NetSuite admin authorizes Kipper with read-only access. Nothing is written back to NetSuite.
Records sync about every 5 minutes
Kipper keeps a synced copy of customers, invoices, sales orders, inventory, and related records, refreshed on a near-real-time cadence.
Set who sees which records
Limit Slack users to the NetSuite objects and subsidiaries they should query.
Install the Slack app
Add Kipper to Slack. The team types a question in #warehouse or a DM and gets an answer in the thread.
How Kipper handles access
Read-only. Permissioned. Logged.
- Kipper never creates, updates, or deletes NetSuite records.
- You choose what each user or team can see.
- Every question is written to an audit log.
- Pricing is the same on every interface. See plans.
Also for NetSuite
Other ways to ask NetSuite through Kipper
FAQ
NetSuite in Slack: licenses, sync, and what you can ask
Slack-app setup and the NetSuite objects Kipper will answer.
Put governed NetSuite answers in Slack
Your team asks in the channels they already use, and finance stops fielding one-off lookup requests.