NetSuite + SMS
A read-only assistant for NetSuite your team can text
Warehouses and vans are where these questions come up, and where the signal is worst. A text works anyway.
Kipper reads your NetSuite records and texts back what was asked for: sales orders, quantity on hand, invoices, payments, purchase orders, vendor bills, credit memos, vendor credits, items, bills of materials and quotes, along with the customers and vendors attached to them. Supported financial reports and report lines, including the Trial Balance, P&L, Balance Sheet and Cash Flow statement, are available too. Totals can be grouped by Class or Department. Somebody saves their mobile number on their own Kipper profile and ticks the consent box, then texts the Kipper number. Access is read-only, every answer is computed against the permissions that person already holds, and each question and reply is written to the audit log.
Kipper
+1 (415) 555-0142
Today 2:47 PM
Qty on hand for SKU-9032 at the Dallas warehouse?
SKU-9032 at Dallas, 412 units on hand
Has PO-8841 been billed yet?
PO-8841 is received but not yet billed.
Kipper answers NetSuite questions sent as ordinary text messages. The person texting saves their number on their Kipper profile once, then asks in plain English. There is no app to install and no NetSuite login. Kipper only ever replies to a message you sent it first.
The person texting holds no NetSuite login at all
Works on any handset on any carrier in the US and Canada
Kipper only replies, so nobody gets an unexpected text
Read-only, so nothing in NetSuite can be changed by text
What people actually compare
Assistants in this category are built, then pointed at NetSuite. This one arrives already connected.
Shop this category and you meet two kinds. There are the ones that live inside NetSuite, which is fine until you remember the people who need an answer are not licensed to be in there. Then there are the general chat platforms, Oracle Digital Assistant and Kore.ai among them, which are capable but ship with no NetSuite connector at all. Reaching your records is a development project either way, and most of these tools were designed to answer your customers rather than your staff.
Assistant platforms
Oracle Digital Assistant, Kore.ai, and the support chat tools
- No NetSuite connector in the box, so somebody builds one
- Aimed at customer support or at licensed NetSuite users
- Many can write back, which becomes a permissions problem
- A web widget or an app, so a screen is assumed
Kipper
Connected on day one, read-only by design
- The NetSuite connection is the product, not a project
- Aimed at your own staff, who need no NetSuite login
- Reads only, so there is nothing to sign off on
- A text message, so no screen is assumed at all
What your team can ask
What gets texted in
Questions asked with one hand, from an aisle, a cab or a customer car park.
"Qty on hand for SKU-9032 at the Dallas warehouse?"
Warehouse supervisor texting from the aisle
"Is invoice 10428 for Bright Harbor paid?"
Field rep before walking into a meeting
"Open sales orders for Cascade Systems?"
Service coordinator between job sites
"Has PO-8841 been billed yet?"
Receiving checking a delivery
"When did we last get a payment from Ridgeway Tool?"
Branch manager chasing an account
"What is on the BOM for assembly A-114?"
Technician sourcing a replacement part
"Any vendor credits left with Summit Parts?"
Buyer before raising another order
"Quantity on hand for SKU-2207 in Reno?"
Planner checking a second site
"Total invoiced to Harbor Freightways last month?"
Account manager preparing a call
See it answer a NetSuite question for real.
The public demo runs in your browser on a sample data set. No signup, and it never touches your own account.
Who it's for
Who texts instead of logging in
Warehouse supervisor
Check the count on a SKU from the aisle, on a phone with no app and patchy signal.
Field service technician
Confirm a part is available before telling a customer when you can come back.
Delivery driver
Check what is meant to be on a purchase order before unloading against it.
Field sales representative
See whether an account is paid up while still sitting in the car park.
Site foreman
Find out whether an order has shipped without walking back to the site office.
Executive travelling
Get one figure from a phone without finding the right screen in an ERP.
Pricing
$25 a month for each extra person who asks
NetSuite plans start at $1,000 a month with 20 active users included, then $25 for each additional active user. Billing follows the people who actually ask a question that month, so a quiet month costs less.
- 2,000 questions a month included
- Free 14-day trial with 100 questions
- No credit card required to start
- Month to month, no long-term commitment
How it works
How to set up NetSuite answers over text
An administrator connects NetSuite once. Everyone after that sets themselves up in about a minute.
Connect NetSuite once
An administrator creates an OAuth integration record in NetSuite under Setup, Integration, Manage Integrations, then chooses which subsidiaries are in scope. Nothing is pulled until that choice is made.
Save your mobile number
Each person opens their own Kipper profile, enters their mobile number and ticks the box agreeing to receive replies. US and Canada numbers are supported today.
Text the Kipper number
One number serves every workspace, so it is shared rather than assigned to you. Kipper works out who is asking by matching the incoming number to the profile it is saved on.
Get the figure back
The reply is computed against the permissions that person already holds in Kipper, so texting does not widen anybody's access.
We'll do the setup with you.
A 30-minute session: connect NetSuite, add SMS, and set who can see what. Free, no commitment.
Straight answer
What Kipper will not do
Worth knowing before you book a call, so nothing here is a surprise later.
Text anybody first. Kipper replies and never initiates.
Give you a custom or dedicated number. One number serves all workspaces.
Work outside the United States and Canada yet.
Be switched off by you. Removing SMS needs a note to support.
Change anything in NetSuite. The connection reads and nothing else.
Run a general-ledger workflow, review journal entries, or combine subsidiaries into one figure.
How Kipper handles access
Read-only. Permissioned. Logged.
- Kipper never creates, updates, or deletes NetSuite records.
- You choose what each user or team can see.
- Every question is written to an audit log.
- Pricing is the same on every interface. See plans.
Also for NetSuite
Other ways to ask NetSuite through Kipper
+ 
NetSuite + Slack
Ask NetSuite in a Slack channel without an extra NetSuite login
+ 
NetSuite + Microsoft Teams
NetSuite answers in Microsoft 365 department channels
+ 
NetSuite + ChatGPT
Live NetSuite records in a ChatGPT thread via MCP
+ 
NetSuite + Claude
NetSuite lookups inside a Claude project
+ 
NetSuite + Google Gemini
NetSuite facts in Gemini via MCP
FAQ
NetSuite over text message
The number, registration, where it works, and what happens when a phone goes missing.
Put a NetSuite lookup in a text message
Read-only against the subsidiaries you selected, answered only for numbers saved on a Kipper profile.
Prefer to try it yourself? Start a free trial.